Client Support

• Support web site : a number or useful information about our Support Services and about Envision Series
• Hot Line : how to access it ? how to post a request via the web ?
• Emergency Support : need help at 3:00 am on Saturday ?
• Dial-in Support : just as if we were in the office next to yours !
• Beta test programs : do you want to know everything about the next release and test it yourself ?

Access Envision Series Event Tracking Self Service portal using your e-mail for ID and the password provided to you by Envision Series Support. If you have any problems please contact by telephone Envision Support hotline at (877) 864 9100 or e-mail EnvisionSupport@e-ASG.com .

Support Overview

Here you will discover how our Support Services are aimed at providing your internal Coordinator or Help Desk with the most efficient 2^nd level service:

SUPPORT WEB SITE

You are looking at it right now !

Check the other sections:

• FAQ
• Envision Series Event Tracking Self Service portal

  HOT LINE

In the Hot Line team you will find:

• Dedicated personal to log, track and answer all your calls and e-mails during office hours
• Experts in all fields to investigate and find the right solution to your problem

Our focus is on keeping you updated on the progress, and on making sure our answer fully satisfies your need.

You have a question ? Here are 3 fast and easy ways to post it:

• Toll free phone: 1 877 864 91 00, option 5 from 8:00 AM to 8:00 PM Eastern Standard Time, from Monday to Friday
• Envision Series Event Tracking Self Service portal : by filling all the fields, you will provide us with the necessary information so we can efficiently process your request
• E-mail: you can also send a regular e-mail to EnvisionSupport@e-ASG.com

EMERGENCY SUPPORT

What if you are in trouble outside the Hot Line operating hours ?

Emergency Support offers you:

• Fee based support, 24 hours / 7 days / 365 days
• Access to a specific phone number

Make sure you mention this concern when you ask for or renew your maintenance agreement.

DIAL-UP SUPPORT

The best way to help you, whatever the distance, and whatever your level of customization.

Our experts will be able to reproduce EXACTLY your problem, check your parameters, the data consistency, etc...

This is definitely the fastest way to get to the root of the issue, and find the best solution for you.

 BETA TEST PROGRAMS

As one of our privileged customers, you already know our future releases and functionality from the Support Web Site.

Why not take a step further, and enter one of our Beta test program ?

With hands-on experience and complete testing, you can decide what you want to install, and when it will be most convenient for your organization.

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